At the increasing request of customers for added value that extends beyond the mere purchase of a product, services associated with the actual core business of injection molding machine construction and sales are becoming ever more important. Netstal recognised this requirement at a very early stage and responded by developing a brand offering a comprehensive range of services in the form of the “Netstal Support Concept”.

 

Service does not begin with the purchase of a machine and,  simply come to an end following sale. With the “Netstal Support Concept”, Netstal recognises the need to provide its customers with comprehensive A-Z support; important components of this include the Netstal Technical Centre in Näfels, as well as extensive consulting both before and after conclusion of the sale.

 

Each year Netstal invests 5% of turnover in its research and development department - an important factor in keeping abreast of the international competition. Moreover, in justice to its claim, Netstal does not simply follow the market, but actively endeavours to shape it: through innovative new and further developments that continually set new standards.

 

The Netstal Technical Centre provides expert consultancy for all aspects of technical application and administration. Finding solutions for complex tasks and providing customers with all-encompassing advice for their projects is the prime objective of the centre. The highly qualified team of engineers and technicians is readily on hand with support to provide you with tailor-made solutions; especially where project planning and realisation of complete production systems is sought or where specific problems need to be eliminated.

 

Well-founded training provided by the Netstal Training Centre ensures that both you and your staff are able to optimally and efficiently operate our machines; tailor-made training courses provide the best possible basis to achieve this.

The content of Netstal training courses is tailored to the individual requirements of our customers and the level of knowledge of participants.

 

Following the purchase of a machine, Netstal customers can trust in our reliable, unbureaucratic and swift customer service. Thanks to the closely-knit service and distribution network, our service technicians are quickly on hand to swiftly solve any possible problems. Moreover, our numerous subsidiaries and agencies throughout the world, as well as our headquarters in Näfels, are able to offer immediate assistance thanks to the well-trained staff and extensive stock of replacement parts.

 

An excellent replacement parts service must include full stock availability and rapid processing of orders. With its 24/7 service and comprehensive replacement part stocks at our headquarters and subsidiaries, Netstal is able to provide just that.

 

Beyond the standard warranty package covering the machine in full for the first twelve months, Netstal offers various services by way of options to adjust the warranty and the extent of customer care to individual requirements.

With this agreement the customer purchases the inspection of the machine and control parameters decisive for quality. Calibration can be performed according to specified time intervals. The calibration work is carried out by excellently trained Netstal service technicians, who work with measuring instruments provided with the necessary calibration certificates.

The nature of this contract ensures the regular maintenance and process capability of the commensurate machine. Above all, the machine inspection offers benefits in the way of early recognition of problems, allowing unscheduled down time to be avoided. The documented process capability report ensures that machine operations and parameters meet specific standards. Moreover, professional inspection increases the service life of the machines.

With the extended warranty it is possible to purchase a total warranty period of five years. This includes both the labour costs and the spare parts for this period. The extended warranty is always available as an option to cover labour and spare parts costs.

With NRS Netstal service is even closer to the customer. The “Netstal Remote Support” is both simple and ingenious, because we bring the customer’s machine screen to our support centre in Näfels, Switzerland or to our respective national agencies virtually. This networking with the injection molding machine enables Netstal – when expressly requested by the customer – to have a look at the machine control system, to localise any malfunctions which occur and to eliminate these in consultation with the customer.